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Connection lost very frequently Technical support

#41 User is offline   jazou 

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Posted 2021-March-13, 13:24

View PostDaveRolyat, on 2021-March-12, 06:17, said:

I had exactly this problem - BBO dropping me from tournaments every 20-30mins and no other internet issues.

I am using a DLink Powerline Adapter from my router to my PC and this seemed to have a role in the problem, because if I used a long Ethernet cable instead, it was fine.

To solve it I had to use a script that starts on my PC at login and pings the router continually.

Of course I have no idea why this works, or why it only affects BBO.

Instructions from:

https://www.youtube....h?v=Al3kwmfzsOQ


I played 2 sessions of 2 hours and got 0 deconnection, running with Linux : ping -v 192.168.1.254 (my server address). Maybe it is a solution? Could such a request be added to the BBO software?
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#42 User is offline   barmar 

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Posted 2021-March-17, 23:19

View Postjazou, on 2021-March-13, 13:24, said:

I played 2 sessions of 2 hours and got 0 deconnection, running with Linux : ping -v 192.168.1.254 (my server address). Maybe it is a solution? Could such a request be added to the BBO software?

I'm pretty sure it's not possible for a browser application to do this.

It's also quite unusual that you need to do this in the first place, I doubt it would be a useful addition even if we could.

#43 User is offline   paharry 

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Posted 2021-March-25, 04:25

admin reply is very shocking and ignorant of their end users.

A lot of users do not complain, just get on with. They are use to :-

1. As BBO is starting the tournament the player has to click and move between different tabs to wave at BBO - look i'm here please do not drop me
2. BBO dropping their internet connection. The TD then will make sure they get re-seated as soon as BBO picks up their connection again. They may have to log in and and out to get BBo attention again. This can happen several times a session.

All because these folks are either using 4G or have 2nd rate home internet with contention and occasionally longer than latency than the BBO servers tolerance!

All you testing is obviously in a lab with lightly loaded networks. Try it in the real world in less than ideal internet connections!

Be careful when you make adlib comments !

Now we have new features like voice and video. May i be so bold as to suggest to get the main part working first! Also allow a separate CSV file of handicaps to be apply to the results for mix ability clubs
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#44 User is offline   barmar 

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Posted 2021-March-28, 21:31

BBO doesn't have a "lab with lightly loaded networks". Most of us work from home, we're just using our home Internet connections.

#45 User is offline   Peter_f 

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Posted 2021-April-24, 02:14

Since the last updates I have difficulties reading BBO mail in the morning hours (central Europe, Greenwich +2).
Playing is fine, but mail and profiles load _very_ slowly or not at all.
The mail rectangle appears, but without text, and even the symbols (close, delete, open in new window) don't show up, same with the BBO point symbol in profiles.

It looks like the routing to that server is still sleeping :) Later in the day everything works as expected.
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#46 User is offline   fromageGB 

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Posted 2021-April-24, 11:31

View Postjazou, on 2021-March-13, 13:24, said:

I played 2 sessions of 2 hours and got 0 deconnection, running with Linux : ping -v 192.168.1.254 (my server address). Maybe it is a solution? Could such a request be added to the BBO software?

Can you clarify, please? Are you saying you have a separate window open in which you frequently ping your router? That will have no affect on the BBO connection, which is contacting the ISP IP address. The address you quote is just the local interconnection.
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#47 User is offline   5DiamondsB 

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Posted 2021-August-15, 14:08

We have a friend in another country who is able to maintain live video communication with us (Zoom, FaceTime, etc.) without problems so clearly has a consistent connection, but she gets kicked out of BridgeBase constantly. We have to put her back in her seat sometimes as often as ten times PER HAND, which makes playing difficult. We love BridgeBase but it seems, based on others' comments and BridgeBase feedback, that there's no solution for this -- does anyone know of an alternative bridge app that we could use just while we are playing with her?
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#48 User is offline   Cascade 

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Posted 2021-August-15, 17:24

View Post5DiamondsB, on 2021-August-15, 14:08, said:

We have a friend in another country who is able to maintain live video communication with us (Zoom, FaceTime, etc.) without problems so clearly has a consistent connection, but she gets kicked out of BridgeBase constantly. We have to put her back in her seat sometimes as often as ten times PER HAND, which makes playing difficult. We love BridgeBase but it seems, based on others' comments and BridgeBase feedback, that there's no solution for this -- does anyone know of an alternative bridge app that we could use just while we are playing with her?


I observe the same problem. Actually I have never had ten times per hand from memory but multiple times per session is normal.

I typically practice at a bidding table while talking through an online service to my partner, usually just voice but occasionally with video with some partners or students.

My voice chat or video is continuous but I get disconnected from BBO. It is very annoying when I am hosting the table with prepared hands as I have to redeal every hand singly to get to the next hand after I restore my BBO connection by logging in.

I experience this most times when I practice. Last Thursday I had two practice sessions. Unusually one session went without hitch and I bid hands for about 2.5 hours without interruption. Later the same day I had another practice session with a different partner and I had multiple disconnects.

Given other apps are working without interruption simultaneously it really seems this is a BBO issue.
Wayne Burrows

I believe that the USA currently hold only the World Championship For People Who Still Bid Like Your Auntie Gladys - dburn
dunno how to play 4 card majors - JLOGIC
True but I know Standard American and what better reason could I have for playing Precision? - Hideous Hog
Bidding is an estimation of probabilities SJ Simon

#49 User is online   smerriman 

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Posted 2021-August-15, 18:54

View PostCascade, on 2021-August-15, 17:24, said:

Given other apps are working without interruption simultaneously it really seems this is a BBO issue.

I don't have a particularly fast or fancy connection and am on the opposite side of the world, yet never get disconnected.

So it's definitely not *just* a BBO issue - it will be a combination of an issue with your connection, along with the way BBO needs to work compared to other apps (this type of server uses a very different connection type to that of video streaming).
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